Vodafone Woes

Well, The curse still continues for me. I'm just fed up fighting with these service providers. I wonder whether have the their brains in their asses. I took all the precautions to avoid the shit I went through in the past. But, they have not improved even a bit, they still F**k up the same way.

The scenario is this. My employer tied up with Airtel and Vodafone and got couple of exclusive plans for the employees, which was more than tempting to switch my prepaid to postpaid. Well, the good things ended right there.

I took all possible precaution and gave them maximum documentation I could provide while applying for the migration, since I have had first hand experience of how these guys screw up and how they are pesky about their f**ked up processes and their fit for nothing customer care. I wonder what else I need to provide them to prove that I'm genuine.

1. I have provided all proofs for my existing prepaid connection, which was verified by Vodafone already
2. Latest Vodafone bill of another mobile connection I hold and which has the same address in the records
3. Photocopy of Driving License, PAN Card and Employee ID Card

In spite of providing all the above documents, Vodafone disconnected my number because there was negative address verification note from the address verification agency it has hired. The reason is that I didn't answer their call when they called up for welcome visit. It has triggered a negative address verification note, though they have verified the address with my neighbours and apartment security. These guys never bothered to contact me again.

My Questions to Vodafone (and other service providers):

1. Can't you inform / warn the customer about impending deactivation in a scenario like this through a call or SMS and ask them to act on it?
2. I have provided all the documents while buying prepaid connection and the same was verified by you, isn't that enough?
3. I have provided a Vodafone bill of another connection I hold which has the same address. Isn't that enough? You did verify my credentials for that connection as well. Why do you have to do it again?
4. The verification process is outsourced and these vendors are paid based on numbers. Naturally they don't follow up on a customer, if they aren't able to reach them the first time. Do you have a process in place to check this?
5. If you are so serious about your processes and TRAI rules, why don't you provide the connection after making all the mandatory verification and documentation work?

The bitter truth is "The customer is King, but only till customer acquisition in a growing market"